Our primary concern is to serve our customers with top quality products, and a high standard of customer service. Please contact us personally with all inquiries for returns, exchanges, and repairs. Please provide as much information as you can and pictures are always helpful. Be assured that reasonable requests will be honored.

Please note, due to the nature of handcrafted nature of our products, any imperfections are to be considered as a distinguishing feature of the product, which makes each piece unique.

Canoes, as all things we value, need attention and care. Even though our canoes are made of wood, they are built to last. It goes without saying that one cannot avoid small abrasions and signs of tear and wear. This is completely normal. You will only have to follow several simple rules for your canoe to offer exceptional performance and provide years of almost maintenance-free paddling. “Wet Weim” canoes are fiberglass reinforced and it will be especially difficult to damage the wood. You will usually have to only do small repair works by renewing paint or lacquer layer. It is a fast and easy process: after renewing the surface of your canoe, it will look like new again. If the housing of the canoe or its other constructions are severely damaged, we will help you to restore its perfect condition and appearance. Do not hesitate and contact us.

Warranty does not apply to:
Normal wear and tear and aging of product.
Canoes damaged by extreme weather or environmental conditions.
Canoes damaged while in possession of a freight carrier, a dealer, Consumer, or any party other than Wet Weim adventure company.
Canoes damaged by accident, neglect, improper use or handling.
Canoes that have been towed by power or sail boats.
Canoes sold as "demos" or in "as is" condition.
Canoes determined to have been used for any activity other than an activity which is customary for the product.
Canoes that have been structurally or dimensionally altered or modified.
Canoes used for commercial or rental purposes.

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